Prior to your first appointment at UpRight Physiotherapy, we’ll send you a couple of online questionnaires to gather important information about your goals and conditions. This takes about 10 minutes and helps us prepare for your visit. Initial Appointment (60 minutes total) During your initial session at Upright Physiotherapy, we’ll take the time to get to know you, your health concerns, and your goals. Our approach is comprehensive and holistic, and we’ll work together to understand the specific challenges you're facing. We’ll explore your symptoms and movement patterns in-depth, with the option for family or support people to be present if you’d like. Our physiotherapists use advanced vestibular testing equipment, such as video Nystagmography, Video Head Impulse Testing, Central oculomotor testing and balance functional evaluation, to assess your condition thoroughly. At the end of the consultation you will have an understanding of your pathology, why you're experiencing difficulties, and how physiotherapy can help. If you have any questions about your condition before your appointment, feel free to reach out, and one of our physiotherapists would be happy to chat with you.

Initial appointments are 60 minutes – double the duration of most standard physiotherapy sessions – allowing for a thorough assessment and treatment plan. Most follow-up appointments are also 60 minutes, though a 30-minute session may be arranged if agreed upon by both the physiotherapist and yourself. We dedicate 60 minutes to ensure a comprehensive and holistic assessment, allowing us to better understand your unique health concerns, goals, and movement patterns, and provide you with the best possible care.

If you have ‘extras’ cover you should be eligible to claim part of your treatment fee. All health funds are different and different health fund benefits vary, so it is best to check the details of your policy with your provider. We have a HICAPS machine in clinic, so your claim can be processed directly from your health insurer, leaving only the gap payable on the day.

This is a complex issue. NDIS as of 2019 for Physiotherapy offer a rebate fee of $193.99. At Upright Physiotherapy, we are not registered to cater for NDIS managed patients. As our company is small, the cost for set up and accreditation is too high for us. However, we do manage self managed NDIS and non NDIA managed patients!

We prefer to treat in our clinic as we have access to all our required equipment for diagonsing, treatment and rehabilitation. However, we do provide home visits to some of our long-term established clients, depending on their needs.

Yes, we accept both GP Management Plans & Team Care Arrangements, however a valid GP referral is required in order to access the associated rebate. *Please note, we do not BULK BILL GP Management Plans or Team Care Arrangements. All sessions are charged as per our fee schedule. Upon receipt of payment, we will process your Medicare rebate of $60.35 (as of January 2025) into your nominated account.

Yes, we do see eligible veterans, under the Dept. of Veteran Affairs. However, as our physiotherapists specialise in neurological and vestibular conditions, we kindly ask that you provide a valid D904 form or a GP referral that specifically mentions the patient's condition. This is necessary so we can seek prior approval and confirmation from the Department of Veterans' Affairs (DVA) before your initial appointment.

Yes, at Upright Physiotherapy we are happy to support Insurance / Work Cover patients. Please contact our administration staff to advise of your status. Insurance/workcover sessions will be 1 hour long. Initial costs will be payable by the client until such time the insurers or work cover agree to the Terms of Service. This is rebatable from your insurer / work cover. After such time as the Terms of Service are agreed to, all claims will be made directly to your insurer / work cover.

Yes, at Upright Physiotherapy our staff as skilled to support you in understanding the equipment, mobility aids, wheelchairs and home supports that will enhance your independent living, quality of life and participation. Let us help you with integrating equipment into your NDIS plan. Contact us today.

Yes, at Upright Physiotherapy our staff are experts in the management of central and peripheral neurological conditions, movement disorders, dizziness and imbalance. This includes Traumatic brain injuries, Stroke, Parkinson's, Multiple Sclerosis, Cerebellar dysfunction, Guillan Barre, Chronic Inflammatory Demyelinating Polyneuropathy, Spinal Cord Injuries just to name a few! We have seen and managed it all. Let us help you with your therapy to optimise your function, participation and quality of life. Contact us today!

UpRight Physios are specialised Neurological physiotherapists with a deep understanding of the neurological system and the alignments that affect it. We are experts in the management of central and peripheral neurological conditions, movement disorders, dizziness and imbalance. This includes Traumatic Brain Injury (TBI), Stroke, Parkinson’s Disease (PD), Multiple Sclerosis (MS), Cerebellar changes, Guillan Barre (GB), Chronic Inflammatory Demyelinating Polyneuropathy, Spinal Cord Injuries (SCI) and many, many more complex and challenging conditions. Let UpRight help you to get you back on your feet today!

At UpRight Physiotherapy our staff are skilled to support you through the scripting and prescription process. Mobility aids, wheelchairs and home supports can enhance your independent living, maximise your participation and quality of life. Because of how beneficial appropriate equipment can be it is pivotal that a skilled physiotherapist assists you through this process. Let us help you with integrating equipment into your NDIS plan.

Onsite disabled parking is available. All other parking in on-street with no fees or time limits

Yes, we are. However prior notice is required to ensure we set up the ramp.